QStaffers is currently looking for a Client Lead (Account Manager)  for one of our partners, a pioneer in the Media Production field!

• Client Relationship Management

  • Serve as the primary point of contact for all active retainer and project clients

  • Conduct weekly or bi-weekly client check-ins (depending on account size)

  • Manage client expectations: set realistic timelines, communicate delays proactively, and present work professionally

  • Handle all client feedback loops: receive notes, translate into actionable items for the team, and manage revision rounds within agreed limits

  • Conduct quarterly client reviews: present performance summaries, gather feedback, and identify satisfaction risks

  Brief & Scope Management

  • Convert every client request into a structured internal brief using a standardized template

  • Ensure every brief includes: objective, deliverables, timeline, budget parameters, approval workflow, and revision limits

  • Flag any out-of-scope request immediately — do not promise before checking with Head of Ops and MD

  • Maintain a scope log per client: what was agreed vs. what was delivered

  Account Growth & Commercial

  • Track revenue per client monthly and identify upsell opportunities (additional services, increased content volume, new platforms)

  • Prepare upsell proposals in collaboration with MD for existing clients

  • Support MD in preparing pitches and proposals for new business

  • Own the renewal process: start renewal conversations 60 days before contract end

  • Track client health scores: engagement level, payment timeliness, satisfaction signals, risk of churn

  Internal Coordination

  • Work with Head of Operations to ensure briefs are handed off cleanly and on time

  • Attend production planning meetings to flag client priorities and upcoming deadlines

  • Ensure deliverables go through internal QC before client review

  • Maintain client folders and documentation in the PM system

• • 2–4 years of experience in account management, client servicing, or client success at a creative agency, media company, or marketing firm

  • Proven experience managing 4–8 client accounts simultaneously

  • Excellent written and verbal communication in both Arabic and English

  • Strong presentation skills: can present work to clients confidently and handle objections

  • Understanding of social media content production: knows what a reel is, understands posting cadences, familiar with Instagram/TikTok/YouTube formats

  • Based in Cairo

• • Experience in a video/content production agency (not just traditional advertising or PR)

  • Familiarity with Egyptian brand landscape (F&B, real estate, sports, lifestyle)

  • Experience writing client-facing proposals, SOWs, and renewal documents

  • Comfort with numbers: can discuss budget, pricing, and ROI with clients without needing the MD present

  • Experience with CRM or PM tools (HubSpot, Notion, Monday.com)

• • Warm and professional: clients enjoy working with them; builds trust quickly

  • Organized and responsive: replies to clients within 2 hours during business hours; never lets a message sit unread

  • Protective of the team, translates unreasonable client demands into manageable asks rather than passing them through raw

  • Commercially aware: always thinking about how to grow the account, not just service it

  • Calm under pressure: when a client is upset about a late delivery or a revision, they de-escalate before involving leadership

  • High EQ: reads the room in client meetings, picks up on dissatisfaction early